Garage Terms & Conditions

The Platform at www.repairmycar.io and all related sites, applications, tools and services (the "Platform") is operated by RepairMyCar Ltd ("RepairMyCar", "we", "us", "our"), a company registered in England and Wales under company number 14872031, registered office 12 Buckingham Gate, London SW1E 6LB.

These terms (the "Garage Terms") apply to any business or individual registering or operating as a garage or mechanic on the Platform (a "Garage", "you", "your"). You use the Platform in a business or professional capacity. If you are signing up on behalf of a business, you confirm you are authorised to bind that business to these Garage Terms.

Please read these Garage Terms carefully before registering. By registering and using the Platform, you confirm that you accept them and agree to abide by them. If you do not agree, do not register or use the Platform.

In addition to these Garage Terms, the following also apply to you: our Privacy Policy, Cookie Policy, and any acceptable use, feedback or quality standards we publish for Garages from time to time. We may update these documents, and your continued use of the Platform means you accept the updated versions. If there is a conflict, these Garage Terms take precedence to the extent of the conflict, unless we say otherwise.

To register, you will be asked to provide information about your business, which may include: your business name and trading details; contact details and proof of address; VAT number (if registered); valid and current insurance documents (including public liability cover); and any other documentation we reasonably require.

You must ensure all information you provide is accurate, complete and not misleading, and you must keep it up to date. We may verify, or ask you to verify, any information, and we may reject or remove a registration - for example where identity, insurance or qualifications cannot be confirmed.

You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use. Your account is personal to your business and must not be transferred. We may suspend or disable your account if you breach these Garage Terms, fail to maintain appropriate insurance, provide misleading or fraudulent information, behave in a way that risks our reputation or driver safety, or attempt to circumvent the Platform or fees.

Subject to these Garage Terms (and to any optional service you take), we grant you a non-exclusive, non-transferable right to access and use the Platform and any associated dashboard or portal, for your own internal business purposes - to create a listing, receive and respond to Jobs, submit prices and quotes, and manage bookings. You must not: copy, modify, reverse-engineer or create derivative works from the Platform; use it to build a competing product; resell or make it available to third parties (other than your own authorised staff); or introduce any virus or harmful code. You must take reasonable steps to prevent unauthorised access and tell us promptly if it occurs.

Your listing must not contain your direct contact details for drivers to bypass the Platform; you can communicate with drivers through the Platform's messaging once a booking is made.

RepairMyCar operates two booking rails. Your obligations differ between them, so please understand both.

5.1 Fixed-price bookings

For common, well-defined jobs you can publish a fixed price. A fixed price is a genuine price commitment: when a driver books a fixed-price Job, you agree to carry out the work described for that price, subject only to the driver's details being accurate and to any additional work being separately agreed (section 5.3). You must honour fixed-price bookings you have made available. If a driver's vehicle or requirements turn out to be materially different from those described, you may agree a revised price with the driver before proceeding.

5.2 Quote-based bookings

For complex or diagnostic work you may provide a quote. Quotes are indicative estimates. You may submit quotes manually, or - where you have given us the necessary pricing data - we may generate quotes on your behalf for matching Jobs. Quotes generated on your behalf remain your responsibility, and you should keep your pricing data accurate. You must make sure all quotes are accurate, comprehensive and not misleading.

5.3 Additional work

A fixed price or quote covers only the work described. You must not carry out any additional work without the driver's prior authorisation, and you must agree the price of any additional work with the driver before doing it.

5.4 Your contract with the driver

When a driver books your services and the booking is confirmed, a separate contract is formed directly between you and the driver. You must provide your own terms of business to the driver before starting work, and you are solely responsible to the driver for the work.

In return for use of the Platform, you pay a per-booking fee for each chargeable booking introduced to you through the RepairMyCar marketplace. The per-booking fee is a flat, capped amount per booking and is not a percentage of the price the driver pays. The fee that applies to your account is presented to and agreed with you when you sign up, and you can view it at any time at /portal/fees. By accepting your fee during sign-up, and by continuing to use the Platform, you agree to pay it.

The free Workshop Toolkit, and use of the Platform itself, is provided at no subscription cost. From time to time we may offer optional additional services, which will have their own terms and fees; you only pay for an optional service if you choose to take it. We do not sell paid placement, and your position in results is not determined by payment.

We may change the fee applicable to your account. We will give you at least 30 days' notice of any increase (which may be given through the Platform or your account), and you may stop using the Platform before it takes effect if you do not accept it. The fee shown at /portal/fees is the current applicable fee and prevails. All fees are exclusive of VAT unless stated.

You pay the per-booking fee set out in the fees applicable to your account (section 6 and /portal/fees) for each chargeable booking. A chargeable booking is one introduced to you through the RepairMyCar marketplace, and the per-booking fee applies to every such booking, including where the same driver books your Garage again. Bookings you receive directly through your own Workshop Toolkit (for example a booking tool on your own website), rather than through the marketplace, are not chargeable.

7.1 When the fee is payable, and cancellations

The per-booking fee becomes payable when a driver books your Garage and you are engaged to carry out the Job (including where the driver accepts your quote). You will not be charged for a booking that the driver cancels through the Platform where the cancellation was not caused by you. If a driver cancels and does not rebook, you must mark the booking as cancelled in your account within 3 business days of the appointment date to receive a credit for the fee. We may withdraw your ability to mark bookings as cancelled if we reasonably believe you are abusing it.

Drivers pay you directly for Jobs, under your own terms. We do not take, collect or hold payment for Jobs, and we are not a payment service provider in respect of the work. We do not sit between you and the driver in relation to payment. The per-booking fees you owe us are separate from, and do not reduce, what the driver pays you.

8.1 Invoicing and Direct Debit

You shall set up a Direct Debit and keep a valid payment method on file. We invoice the per-booking fees you owe shortly after the appointment date (or monthly), together with a statement. Each invoice is due within 14 days of the date it is created. Cancelling your Direct Debit does not terminate this agreement or any fees due.

8.2 Reporting

You must promptly report (and in any event within 5 business days) any Job introduced through the Platform that you carry out other than through the normal Platform journey, so the correct fee can be applied.

8.3 If you do not pay

If you do not pay an invoice by its due date, or we are otherwise unable to collect fees due, we reserve every right to recover the amount owed. Without limiting our other rights and remedies, we may:

• collect the amount due from your Direct Debit or registered card;
• charge statutory interest at 8% above the Bank of England base rate on the overdue amount from the due date until payment, together with any compensation and reasonable recovery costs allowed by law;
• suspend or remove your listing and access to the Platform until the amount is paid in full;
• carry out credit checks on you and the signatory (who consents) in the event of payment default; and
• refer the debt to a third-party collection agency or take legal action, and recover our reasonable costs of collection.

A chargeback on fees you owe is a breach of these terms; we may suspend your account until it is resolved and recover the associated costs. All fees are in pounds sterling and exclusive of VAT unless stated, and you are responsible for any VAT due on your own services to drivers.

You agree to:

• hold and maintain all qualifications, licences and insurance (including valid public liability insurance) needed to carry out the work you offer, and provide evidence on request;
• provide accurate descriptions of your business and services, and accurate, comprehensive, non-misleading prices and quotes;
• only offer and accept work you are competent and equipped to carry out;
• deliver a professional, customer-focused experience, and confirm and honour bookings, giving the driver reasonable notice (at least 24 hours where possible) if you cannot;
• fit new and good-quality parts unless otherwise agreed with the driver;
• obtain the driver's authorisation, and agree the price, before carrying out any additional work;
• provide the driver with an itemised invoice for work done and parts fitted;
• carry out work safely, by competent staff or appropriately supervised trainees, and in accordance with health, safety and environmental law;
• handle complaints and disputes with drivers promptly and fairly, and provide information we reasonably request;
• use driver information only to quote for, communicate about and carry out the relevant Job, keep it secure and confidential, and comply with data protection law (section 18); and
• be, or be willing to join, an alternative dispute resolution scheme such as The Motor Ombudsman where we reasonably require it.

You must only use the Platform for your own business, and not for the benefit of another automotive business without our consent.

You must not attempt to negotiate, accept or carry out Platform-introduced Jobs outside the Platform in order to avoid fees, and you must not encourage or assist drivers to bypass the Platform. Any breach of this section is a material breach. Without limiting our other rights, we may immediately suspend or terminate your account, and recover the per-booking fees that would have been payable had the Job been booked through the Platform, together with our reasonable costs. We may audit your records and communications relating to Platform-introduced Jobs for up to 6 years to verify fees owed, and may suspend your account or listing where we reasonably suspect fraud or circumvention.

You - not RepairMyCar - are responsible for any guarantee or warranty you offer on parts or workmanship, and for your statutory obligations to drivers as the supplier of the work. RepairMyCar does not provide, underwrite, insure or guarantee any warranty or guarantee, and has no liability to a driver or to you for the performance or honouring of any guarantee. You must honour any guarantee you offer and any statutory remedy the driver is entitled to.

Drivers may leave reviews and feedback about you, and we may publish a rating based on them. We ask drivers to be fair and honest, but we do not routinely verify reviews and are not liable for them. If you believe a review is fake, defamatory or in breach of our standards, tell us and we will look into it, though we are not obliged to take any particular action. We may, at our discretion, give you an opportunity to respond.

We will provide the Platform with reasonable care and skill. However, the Platform is provided "as is": we do not guarantee it will be uninterrupted or error-free, and we recommend you keep your own records. We do not guarantee any volume of Jobs, quotes, bookings or work. The number and selection of Jobs you can quote for may depend on factors we determine, such as your location and the completeness of your pricing data, and the number of garages shown to a driver for a Job may be limited. Registering or subscribing does not guarantee you will win any work.

We make no promise that the Platform will meet your requirements, and we are not responsible for how you use information on the Platform or the decisions you make. You remain solely responsible to drivers for your work and your acts and omissions. To the maximum extent permitted by law, we exclude all implied terms, warranties and conditions not expressly set out in these Garage Terms.

Nothing in these Garage Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything that cannot be limited or excluded by law. Nothing limits your obligation to pay fees you owe.

Subject to that, we are not liable to you for: loss of profits, sales, business, revenue, contracts, anticipated savings, goodwill or reputation; loss or corruption of data; or any indirect or consequential loss. Our total aggregate liability to you in any 12-month period, for all claims arising out of or in connection with the Platform and these Garage Terms, will not exceed the greater of (i) £250 and (ii) the total Fees you paid to us in that period.

You will indemnify us (and, where relevant, our partners) against all liabilities, costs, expenses, damages and losses (including reasonable legal costs) we suffer or incur arising out of or in connection with: any information you submit through the Platform; any work or services you provide or fail to provide to a driver, or any delay in doing so; any claim by a driver or third party relating to your work or conduct; your use of driver or third-party information; your breach of these Garage Terms or of applicable law; or your negligence or misconduct.

We (or our licensors) own all intellectual property rights in the Platform, and these Garage Terms grant you no rights in them except the limited right to use the Platform in section 4. We own all rights in the data generated through, submitted to, or collected by the Platform - including Job and quoting data, transactional, operational, usage and performance data, and any aggregated, anonymised or derived data - and we may use it for any lawful purpose, handling any personal data in accordance with data protection law and our Privacy Policy. This does not transfer ownership of your own confidential business information.

When we share a driver's personal data with you so you can quote for and carry out a Job, you and we each act as an independent controller of that data. You may use the shared data only for the agreed purposes - reviewing the Job, quoting, communicating with the driver about a Job you are engaged for, carrying out the Job, preventing fraud or misuse, and meeting legal obligations - and for no other purpose without the driver's consent.

You agree to: comply with all data protection law (including the UK GDPR and Data Protection Act 2018); have the necessary lawful basis and notices in place; keep the data secure with appropriate technical and organisational measures; not transfer it outside the UK or EEA without an adequate safeguard; assist us with data subject requests, breach notifications and regulator queries; notify us without undue delay of any personal data breach; and delete or return shared data on request when our agreement ends, unless you must keep it by law. You will indemnify us against losses arising from your breach of data protection law.

Each party will keep the other's confidential information confidential during our relationship and for two years afterwards, and will use it only to perform its obligations under these Garage Terms, except where disclosure is required by law or to staff and advisers who need it and are under similar obligations.

We may suspend or terminate your account and these Garage Terms if you breach them, misuse the Platform, fail to maintain insurance, provide misleading information, attempt to circumvent the Platform or fees, or fail to pay amounts due. We may also terminate for convenience on 30 days' written notice. You may cancel at any time in writing or through your account; you must then stop using the Platform. Fees for bookings already made remain payable. Termination does not affect rights or obligations already accrued (including fees owed), and the sections on indemnity, insurance, liability, confidentiality, data protection and governing law survive termination.

Neither party is liable for failure or delay in performing its obligations (other than payment obligations) to the extent caused by an event outside its reasonable control, including acts of God, natural disaster, epidemic or pandemic, war or terrorism, government action, fire, flood, labour disputes, or failure of utilities or internet services, provided it notifies the other party and takes reasonable steps to mitigate. If the event continues for more than 30 days, either party may terminate on reasonable notice.

You may not assign or transfer your rights or obligations under these Garage Terms without our consent; we may assign or transfer ours. If any provision is found invalid, the rest continues to apply, and the parties will seek a valid replacement that achieves the original intent. A failure or delay in enforcing these terms is not a waiver. No variation is effective unless agreed in writing (which may include acceptance through the Platform of updated terms). These Garage Terms (with the documents referred to in them) are the entire agreement between us and supersede prior agreements relating to their subject matter. No one other than the parties has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999. Notices must be in writing and sent to the contact details we each provide.

These Garage Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.